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Student Learning Experience Feedback System Administrator (req4664)


The University of Saskatchewan values diversity, and Indigenous engagement is a strategic priority.

Department:  Teaching and Learning Enhancement
Location: Saskatoon 
Status: Permanent
Employment Group: ASPA
Full Time Equivalent (FTE): 1.0
Salary Information: The salary range, based on 1.0 FTE, is $48,334.00 - 75,523.00 per annum (Specialist Professional/Phase 1). The starting salary will be commensurate with education and experience.
Posted Date: 7/8/2019
Closing Date: Until Filled
Number of Openings:
1

Primary Purpose:  Reporting to the Teaching and Learning Enhancement Specialist, The Student Learning Experience Feedback System Administrator is responsible for configuring, maintaining, and supporting student learning experience software systems which are used to support schools, departments, and colleges in the collection of student feedback related to teaching and learning.   The primary goal of this position is to ensure the smooth and timely delivery of surveys and reports to and with users of the system who include students, faculty, staff, and administrators.  Secondarily, the position will support the Gwenna Moss Centre for Teaching and Learning (GMCTL) internal IT and digital communication requests.  During non-peak times, additional administrative duties may be assigned related to GMCTL operations.  As such, this role will also have responsibility to the Manager, Operations and Special Projects.

Nature of Work:  In collaboration with school, department, and college administrative staff, the system administrator will work with a high level of independence and adaptability in this highly technical role. The system administrator will require thorough attention to detail and strong analytical abilities to deal with diverse and complex tasks related to configuration of projects within the software and with troubleshooting and prioritizing user issues.  The system administrator will have the capacity to handle overlapping and complex scheduling of tasks, meet fixed survey and report release deadlines and will be a problem solver capable of providing clear and timely technical and procedural solutions.  The system administrator will have the ability to interface and effectively communicate with a wide range of users of the system, often involving confidential information.  The system administrator is also responsible for developing, modifying and delivering training related to the configuration of the system to staff administrators in each school, department, and college.  In addition to users of the system, the system administrator regularly interfaces and collaborates with IT staff and vendor support staff.

Accountabilities
Student Learning Experience Feedback System Administration

  • Oversight and operation of student learning experience feedback software (Blue by Explorance and the current U of S Student Evaluation of Education Quality software) including:
  • Monitor, respond to, and resolve tickets related to user issues
  • Project management tasks including workflow planning, tracking, and document management/versioning
  • Scheduling of default dates and date windows for surveys and reporting
  • Support of new and existing department and college staff utilizing student learning experience feedback software including updating/producing training materials and delivering training
  • Attending and contributing to team meetings
  • Completing and renewing/advancing training related to Blue by Explorance
  • Attending user community conferences and collaborating with those in similar positions across Canada

Internal GMCTL IT and Communications Support

  • Computer set up, troubleshooting and maintenance
  • SharePoint support and management
  • Website development and modification

Qualifications
Education:  The successful candidate will have a relevant university degree.  Preference will be given to candidates who have technical training.  An equivalent combination of education and experience may be considered.

Experience:  A minimum of three years of work experience preferably in a University environment.  Knowledge of and experience with university student information systems such as Banner as well as previous experience working with complex software systems and relational databases is an asset.

Technical Skills: Candidates should have a basic understanding of HTML with the ability to interpret and construct basic web pages as well as the ability to manipulate large amounts of data through sorting/filtering and the construction/utilization of functions and formulas in excel.  Past experience with survey tools (SurveyMonkey, Blue, etc.) and project management and communication tools (e.g. Trello, Slack, Jira) would be an asset.   The required technical training for working within Blue by Explorance will be provided.

Applications will be reviewed starting on July 22, 2019 but accepted until the position is filled.

Inquiries regarding this position can be directed to Kevin Riffel (306 966-5867).

 


The University of Saskatchewan is strongly committed to a diverse and inclusive workplace that empowers all employees to reach their full potential. All members of the university community share a responsibility for developing and maintaining an environment in which differences are valued and inclusiveness is practiced. The university welcomes applications from those who will contribute to the diversity of our community. The University must, however, comply with federal immigration requirements. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.