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Clerical Assistant - Small Animal Reception (req4939)

The University of Saskatchewan values diversity, and Indigenous engagement is a strategic priority.

Department: Veterinary Medical Centre
Location: Saskatoon
Status: Permanent
Employment Group: CUPE 1975
Shift: Varying hours, including weekends & STATS. Hours are subject to change.
Full Time Equivalent (FTE): 1.0
Salary Information: The salary range, based on 1.0 FTE, is $22.00 - 29.00 per hour (Operational Services/Phase 4). The starting salary will be commensurate with education and experience.
Posted Date: 9/4/2019
Closing Date: Until Filled.
Number of Openings:

Primary Purpose: To provide client services within the reception areas of the Veterinary Medical Centre (VMC)

Nature of Work: Reporting to the Referrals and Client Services manager, this position functions as a member of a reception team within a fast paced, demanding environment.   The environment involves exposure to animals, frequent interruptions, and multiple simultaneous demands.   Constant communication with clients, clinicians, staff and students both in person and over the telephone is involved.   This position exercises judgment when booking appointments for the various disciplines in the clinic.  The position works in an environment with frequent sensitive, emotional situations (such as grief counseling, emergency care and monetary transactions) requiring delicacy and tact.   Varying shifts including evenings, weekends and Statutory Holidays.

Typical Duties: Responds to and understands emergent client calls; books appointments on a computerized system; receives clients and offers assistance; maintains excellent customer service with an understanding of client/patient problems; performs clerical duties related to admitting and discharging patients; receives payment for goods and services, and maintains balanced cash receipts; answers client account inquiries; initiates health records; orientates students, residents, and clinicians in office procedures; and other related duties as assigned.

Education: Completion of grade 12 and a recognized veterinary office assistant program with medical terminology.    Relevant education pertaining to animal studies would be considered.

Experience: Minimum of two years of direct experience in a similar veterinary hospital setting.

Skills: Excellent interpersonal and communication skills, both written and verbal; highly effective public and customer relations skills, including the ability to provide timely and courteous service under stressful conditions with a tactful and firm approach; ability to effectively work independently as well as part of a team maintaining a professional and positive demeanor in a dynamic environment; demonstrated accuracy in data entry and the ability to maintain attention to detail; proven problem solving abilities; a strong knowledge of veterinary medical terminology, veterinary anatomy and disease processes; a knowledge of species and breeds; proficiency with computers to complete appointment scheduling, billing and lab requests; ability to multitask and demonstrate effective organizational skills in a fast paced environment; and the demonstrated ability to handle cash accurately. 

Inquiries regarding this position can be directed to Falyn Jarvis at (306)-966-2858.  


The University of Saskatchewan is strongly committed to a diverse and inclusive workplace that empowers all employees to reach their full potential. All members of the university community share a responsibility for developing and maintaining an environment in which differences are valued and inclusiveness is practiced. The university welcomes applications from those who will contribute to the diversity of our community. The University must, however, comply with federal immigration requirements. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.