The University of Saskatchewan values diversity, and Aboriginal engagement is a strategic priority.
Senior E-Learning Technician - Support Specialist
Department: College of Nursing
Status: Term, up to 12 months with the possibility of extension or becoming permanent
Shift: Standard hours. Monday - Friday, thirty-eight (38) hours per week, 7.6 hours per day.
Open Date: 8/23/2017
Salary Information: The salary range is CAD $5,101.37 - 6,886.36 per month (Applied Scientific Services/Phase 6). The starting salary will be commensurate with education and experience.
Description: There is 1 opening for this posting. Located in Regina.
Primary Purpose: As a member of the E-Learning Centre team, the Senior E-Learning Technician / Support Specialist is a critical position for the college. This position is responsible for ensuring high quality, seamless and reliable communication infrastructure and support for all academic, research and administrative functions within a highly distributed environment that is dependent on innovative technology solutions to achieve short and long term strategic goals.
Nature of Work: The College of Nursing is the largest non-departmentalized college at the University of Saskatchewan and is among the most distributed. With synchronous undergraduate programming across six sites in the province, distributed graduate programming available worldwide and several international research collaborations, the use of distributed communication technology is core to our success. Reporting to the Director of Operations and Strategic Planning, the Senior E-Learning Technician / Support Specialist works with a provincial and international scope to align the business communication needs of the college with available technology infrastructure of the institution and beyond. The position functions within a fast paced, highly complex and very demanding distributed environment requiring a keen attention to detail, in depth industry knowledge, impeccable communication skills, and the ability to prioritize competing demands with available resources.
- Research, recommend, implement and evaluate the use of innovative solutions in a distributed teaching, learning, research and administrative academic environment that reflect and contribute to industry best practice.
- Align available technology and human resources to complete academic course scheduling.
- Proactively plan for future needs and provide input to budgeting processes to meet goals
- Act as an integral part of the college event booking process to coordinate technology resources that facilitate communication between main college sites as well as with diverse external sites
- Work with the team lead of the Information Communication Technology (ICT) Equipment Services Health Science Support Group (HSSG) to ensure high quality service for local Nursing activities within the Health Sciences complex in Saskatoon
- In collaboration with ICT Unit Support in Nursing, ensure that quality network, hardware and software infrastructure exist between primary and distributed Nursing sites
- In collaboration with College of Nursing E-Learning Educational Technology and Project Developers, design and execute the effective use of synchronous and asynchronous audio visual and classroom tools (includes lecture capture, audience response, etc)
- Work with ICT Equipment Services to design and source audio visual systems that meet the needs of distributed academic, research and administrative purposes
- Contribute to the creation of a Canadian based international centre of excellence in the use of remote presence telehealth robotics for inter professional health education and research.
- Responsible for the deployment, operation and regular maintenance of College of Nursing video conference and remote presence robotic endpoint hardware across Saskatchewan including inventory management and process documentation.
- Coordinate with provincial and international external partners to facilitate seamless, high quality and dependable communication experiences for faculty, staff and students.
- Troubleshoot and problem solve emergent issues affecting quality of service by leveraging knowledge and available resources
- Develops and provides comprehensive training in the use of communication technology solutions for faculty, staff, students, and external partners
Education: A post-secondary diploma or certificate in a field related to distributed communication technology. A valid driver’s license is required for occasional travel within Saskatchewan.
Experience: At least 8 years of demonstrated leadership experience in the deployment, use and maintenance of audio visual communication technology in a distributed academic setting. Experience with video and web conferencing tools (CISCO TMS, WebEx, Skype, Collaborate), remote presence telehealth robotics, audience response systems, streaming media, and lecture capture. Understanding of provincial network infrastructure for Education, Health, and Research. Experience with training and service provision within a professional organization.
- Ability to be self-directed, working both independently and collaboratively as part of a team of professionals across geographic distance
- Strong troubleshooting and problem solving skills
- Ability to communicate technical information to non-technical users in person and over distance
- Ability to effectively use synchronous and asynchronous communication methods to coordinate people and resources
- Ability to establish positive working relationships with a diverse group of stakeholders
- Ability to understand pedagogical needs of a professional health science program and translate that into technology solutions that facilitate fulfillment of learning objectives
- Ability to think creatively to assess and recommend emerging opportunities for growth
- Commitment to continuous quality improvement
- Demonstrated professionalism, sound judgement and decisiveness under pressure
- Passion and aptitude for learning and enthusiasm for innovation
- Strong organization skills with the demonstrated ability to prioritize
- Effective project management and multitasking skills
- Proficient computing skills
This position is in scope of CUPE 1975.
The University of Saskatchewan is strongly committed to a diverse and inclusive workplace that empowers all employees to reach their full potential. All members of the university community share a responsibility for developing and maintaining an environment in which differences are valued and inclusiveness is practiced. The university welcomes applications from those who will contribute to the diversity of our community. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.